Terms and Conditions

Standard Residential Terms 

This Agreement applies to all Pioneer Energy Retail customers from 10 June 2021 and is referred to by the Product Schedule. Amends: Fixed Asset Fee


Pioneer Energy Retail Product Schedule

This Product Schedule applies to all Pioneer Energy Retail Residential customers who have signed up after 1 April 2021.


Pioneer Energy Retail Product Schedule - Price Promise

This Product Schedule applies to all Pioneer Energy Retail customers on our Pioneer Plan who have signed up before 1 April 2021.


Pioneer Energy Retail Product Schedule

This Product Schedule applies to all Pioneer Energy Retail customers on our Pioneer Plan who have signed up before 1 January 2020.


Pioneer Energy Standard Terms for Business Customers

This applies to all business customers with Pioneer Energy Retail.


Notice of Exemption

Notice of exemption of the Low Fixed Tariff option for some domestic customers in the Marlborough Lines and Alpine Energy Network area.