Terms and Conditions

Residential - Standard Terms

Standard Residential Terms 

This Agreement applies to all Pioneer Energy Retail customers and is referred to by the Product Schedule.

Residential - Product Schedule

Product Schedule - Pioneer Plan

This Product Schedule applies to all Pioneer Energy Retail customers on our Pioneer plan.

Business - Standard Terms

Pioneer Energy Standard Terms for Business Customers

This applies to all business customers with Pioneer Energy Retail.

Notice of Exemption

Notice of exemption of the Low Fixed Tariff option for some domestic customers in the Marlborough Lines and Alpine Energy Network area.

Website - Standard Terms

Website Terms of Use 

This Agreement applies to all customers.

Promotional Terms and Conditions

Are you on the best power plan for you? Check at billy.govt.nz - a free, independent comparison site.

In an unlikely event that we are unable to resolve your complaint, you can contact Utilities Disputes at udl.co.nz via live chat or call 0800 22 33 40. Utilities Disputes is a free and independent service that sorts complaints about utilities providers.