Switching your electricity is easy! Join us today and get $150 off your first power bill.*
We’re here to help.
Our thoughts are with those affected by the severe weather across the North Island and Tasman. If you’re currently without power, please check if there is an outage with your local lines company. If the outage is not known, please call 0800 843 769 and press 1.
In the event of an emergency, call 111.
If you have any questions about your account or need support, please contact our Customer Care team on 0800 843 769 or email customer.care@pioneerenergyretail.co.nz
Switching your electricity is easy! Join us today and get $150 off your first power bill.*
We’re proud to be 100% community owned and offer electricity and LPG to homes throughout Central Otago.
Terms
If you terminate or switch away from Pioneer Energy Retail within 12 months of becoming a customer, then the $150 credit will be added to your final bill.
If you need to leave for any reason, you can.
We do not have a prompt payment discount as we have already built this into our pricing. We simply offer you a low price upfront.
We are proud to be 100% community owned.
We provide transparent billing on our electricity bills by itemising the charges, so our customers know exactly what they are paying for.
We will not mark up the Electricity Network Services charges for the entire time you are a customer with us. Your Network Services charges appear on your bill, so you can see exactly what you are paying for1
When adding LPG to your electricity account with us you will receive our All Energy Discount
1.
It is not practical to flow through the per kWh Network charges for all networks. For some networks, Network Services charges will be calculated using published prices and other assumptions that allow us to recover network charges across our customer base on your network.
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