We’re here to help.

Our thoughts are with those affected by the severe weather across the North Island and Tasman. If you’re currently without power, please check if there is an outage with your local lines company. If the outage is not known, please call 0800 843 769 and press 1.

In the event of an emergency, call 111.

If you have any questions about your account or need support, please contact our Customer Care team on 0800 843 769 or email customer.care@pioneerenergyretail.co.nz

Add Natural Gas - Current Customer

When you combine your Electricity and Gas with us, you will receive our All Energy Discount. To add Natural Gas to your account please fill in the form below. If our team have any questions we will be in contact with you.

If you currently have a Direct Debit, we will continue this method of payment automatically for your new Natural Gas service.

To get Natural Gas with Pioneer Energy, you must be an electricity customer.

Your Account Number

ICP Identifier from your last gas bill. This will help us in the switching process.

Gas ICP Identifier

A number like 1000712345QRSTA3

First Name

Last Name

Email Address

Contact Number

Address

Preferred Contact

Email
Telephone

Have you been billed for this property before?

When did you move into the address?

I've read and accept Pioneer Energy Retail's standard Terms and Conditions and confirm that I have provided correct and complete information where required.