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As a Pioneer Energy Retail customer, it is important that we have your most recent up to date details on file.
To update your details, please log into your My Account, or complete the form below.
Our thoughts are with everyone who is currently being impacted by the severe weather across the country.
If you’re currently without power, please check if there is an outage with your local lines company. You can find your local lines company here: www.ena.org.nz/your-lines-company/lines-company-map.
We’re here to help. If you and your family need assistance during this time, please email customer.care@pioneerenergyretail.co.nz or call 0800 843 769. Our team is available Monday to Friday from 8am to 5pm.