Meet Fern!
Pioneer Energy Retail’s digital employee.
Fern is a chatbot. You can chat to her and ask questions about your Pioneer Energy Retail account.
No wait times and Fern is available to help you 24/7!
Chat with Fern
What can you ask Fern?
Fern is still learning, so she may not have all of the answers yet! The more you chat to her, the more she will learn.
It is best to ask one question at a time and use simple or short phrases.
Fern can help with
- Signing up to Pioneer Energy Retail
- Information on plan types
- Payment options
- How to update your details
- Moving house
- Registering for My Account
- Natural Gas and LPG services
If you would like to talk to our Customer Care Team, simply type "Chat to a person" and our team can help you Monday - Friday from 8am - 5pm.
What you can expect when chatting to Fern
No wait times
When you chat with Fern you will receive instant answers
Fern is available to help 24/7
Simply ask her one question at a time and use simple or short phrases
Fern can answer queries
About services, payment options, information on plan types and more
Fern will ask you a couple of security questions
To verify she is speaking to an authorised person on your account. Make sure you also have your Account Number handy